Mary talks with Bill Svoboda, CloseSimple cofounder, about real estate transaction communication in the midst of the pandemic. As COVID took hold, business ramped up. Realtors were suddenly slammed, consumers were demanding more and more information and timely answers and the lens that we looked at the real estate process with changed. Bill discusses the inefficiencies that quickly became apparent and how companies countered with technology.

In this episode, Mary talks with Bill Svboda, the Cofounder of CloseSimple, who can be reached at With CloseSimple, you can streamline your Closing Communication with professional, branded Email and Text Messages sent directly from your Closing or Escrow Staff to Buyer, Seller, Realtors and Lenders. Learn more here!

During the interview, Bill mentioned the following resources:

  • Chris Voss authored Never Split the Difference, “a riveting, indispensable handbook of negotiation principles culled and perfected from Chris Voss's remarkable career as a hostage negotiator and later as an award-winning teacher in the world's most prestigious business schools.”
  • Kings College in the UK developed a productivity study which was commissioned by Hewlett Packard and carried out by TNS Research. While the actual study has not been made available to the public and the original 2005 press release from Hewlett Packard announcing the results has since been archived, many news article featuring the findings, like this one from CNN, remain online.
  • Tim Ferriss authored The 4-Hour Workweek: Escape 9-5, live Anywhere, and Join The New Rich, “a new way of solving a very old problem: just how can we work to live and prevent our lives from being all about work.” (Mary loves his podcast: The Tim Ferriss Show.)

If you’d like to contact the Pandemic Podcast, email

Don’t forget to subscribe, rate, and review this podcast on Apple Podcast, Spotify, or wherever you listen to podcasts. Or, you can visit to download the latest episode.

Lastly, we love to see when and how you’re listening. Share RamQuest's posts or create your own and tag them with #PandemicPracticesPodcast