Contact RamQuest

RamQuest believes in creating lasting relationships with our customers. Please assist us in making sure that RamQuest is providing the best technical support to you. If you have a moment, we would like to get your input to make sure we're doing the best job we can.
Click here to submit your comments regarding our performance.

RamQuest, Inc. takes great pride in saying that our support team is by far the best in the industry. Got questions? We've got answers! You can contact RamQuest Technical Support by any of the methods below:

Phone Support

Support Hours: 7 a.m. to 7 p.m. Central Standard Time

Phone Number: (214) 291-1616
Fax Number: (214) 291-1617

After Hours Support

Our After Hours Support is an option for RamQuest customers with urgent support needs during times that fall outside of standard Support Hours (listed above). This service is offered 24 hours a day, 7 days a week but please note that additional charges may apply for After Hours Support. For more information, contact RamQuest’s Support Manager at supportmanager@ramquest.com.

To access After Hours Support, dial the Support Phone Number — (214) 291-1616 — and follow the After Hours Support prompts or email support911@ramquest.com.

Email Support

Click here to expedite your technical support requests.

Self Service Support

If you are looking for software updates, click here to browse the Download Center.

You can also browse our Online Knowledge Base in our Client Solutions area to search for solutions and how-to articles. (Client Solution Center Login Required)

For further self-service support topics, click here to log in to our Client Solutions area. (Client Solution Center Login Required)

Remote Support

How It Works:


	Step 1:	Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Click here to navigate to the Live Remote Assistance page to complete the necessary fields, select your support representative from the drop-down menu and click the Click Here button.

	Step 2:	You are then prompted to download a small virus-free plug-in.

	Step 3:	With your permission, your support representative can view your screen and share control of your mouse and keyboard.

	Step 4:	You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Below you will find links to help you install any plug-ins that may be necessary to view this site and some of its components. Each installation is free and will take place in a new window. When you are finished, simply close the installation window to return to this page.

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