RamQuest Software, Inc. - Software Solutions for the Title Industry - About RamQuest

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Douglas McFarlane, President of IBT Title, Inc. comments on RamQuest.

Staying current with title software can sometimes seem like a never-ending task. With so many vendors in the market place and their differing approaches to “the best software ever” finding the appropriate package can at first seem overwhelming.

At the ALTA Tech Forum last year I had the opportunity to visit with representatives from some of the software exhibitors and observed demonstrations of their products. There were two very significant points that set RamQuest Complete Closing Enterprise apart from their competitors:

First was the product itself. There was nothing I saw or read about at or prior to the convention that offered solutions to all our operational needs. From order entry to completion, the ease of use seemed incredible. The ability to easily create forms ourselves is an important component. Add the unanticipated function of Paperless Closer and I was hooked.

Secondly, I was extremely impressed with the professional demeanor of the RamQuest representatives. The time they spent giving me a demonstration of their product was very impressive. Most appreciated was their interest in my company and our software needs and demonstrating how easily RamQuest could adapt to our operation. Their sales approach was straight forward without a lot of “hype” and I appreciated that as well.

Now, after six months of being “live” with RamQuest, everything has come to fruition as promised. From both perspectives above we are unconditionally satisfied with every aspect of the program. The time and effort that was put forth in training users was extremely impressive. The end result was the minimal resistance to “change” that can often times smother the benefits of a new program. The value of the Paperless Closer component cannot be overstated. This technology has provided us with a tool to instantaneously interact with all our clients. The ease of use makes this a premier tool in working with our Realtor clients and meeting their needs for flow of information in the real estate closing process.

RamQuest’s commitment to customer service is remarkable. They delivered on virtually every promise in the time frame and manner outlined. For a national company to devote the time and energy necessary to install a new system and train the users with such consistent effort is just simply outstanding. Each of our offices is enjoying the benefits of a coordinated software program that has without exception met or exceeded our every expectation.

Douglas D. McFarlane
President
IBT Title, Inc.