RamQuest Software, Inc. - Software Solutions for the Title Industry - About RamQuest

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Frank Bolton, Vice President of Title Company of Denver, comments on Complete Closing Enterprise and PaperlessCloser.

Changing processing software:

Only a fool would change from an existing title processing system without two or three compelling reasons. Our reasons were (1) we had to have an open database system where we could add fields, write our own reports and use industry standard database tools, (2) we had to have a system that allowed us to rapidly add new forms that utilized the information in our database, and (3) we needed a better and integrated method of delivering documents and receiving information with our clients.

I believed we purchased and installed, downloaded and installed, or talked with users of every major processing system currently being marketed. We had even reached the desperation point of going through the entire design phase of having the software custom developed before we saw a demonstration of RamQuest’s Complete Closing Enterprise. The same afternoon that it was previewed, we internally made the decision to purchase the system. Complete Closing fulfilled reasons one and two of our needs, and with the addition of PaperlessCloser, we resolved the third need for a new system.

One cannot appreciate the ease of use of the system, nor its capabilities, without either trying it or at least seeing a demonstration. Especially in terms of instantaneously delivering documents to clients. With only one instruction, I have people using the system for order input. With only a few minutes of instruction, the entire staff was able to e-mail, fax, or deliver documents via the web to all parties of a transaction, no matter if it was only the mortgage broker or multi-buyers, sellers, attorneys, and lenders.

My negative comment would be that there are so many options for customizing the software, that it is easy to get lost in fine-tuning the product. Happily, customer support is just that, “support”.

Sincerely yours,

Frank C. Bolton
Vice President
Title Company of Denver