AllShore Title Services, LLC. is a RamQuest customer based in Chestertown, Maryland, with operations in Baltimore, Annapolis, and Largo. They implemented Complete Closing Enterprise Professional™ for five (5) users, which includes the Complete Closing™, PaperlessCloser®, and FileScan Plus!™ products. AllShore informed RamQuest that within the first 90 days of "going live" with the software, they saw an increase in productivity equal to more than one employee.

Before Implementing RamQuest

During the six months preceding the implementation of RamQuest, the number of unique transactions per month had been very steady, with a full staff processing them. With this constant transaction velocity, it was consistently necessary for AllShore to incur twenty-four (24) hours of overtime per month to meet the production demand.

After Implementing RamQuest

Based on this steady historic data, AllShore observed that no overtime has been necessary since they implemented RamQuest. John L. Davis, Operations Manager of AllShore Title Services, LLC, comments, "While a savings of 288 hours per year is material, it is impressive given the fact that the transaction velocity following the go-live date increased by 33%."

"We have noticed a very positive impact on our operations," Davis mentions. "In order to accommodate the new transaction velocity with our old system, we projected that 11,477 annualized full-time employee (FTE) hours would be necessary. With RamQuest, we projected that we would only need 8,320 hours, saving us a total of 3,157 FTE hours."

As a result, AllShore has avoided the cost of 1.52 full time employees by implementing RamQuest’s Complete Closing Enterprise Professional™ solution. Davis further illustrates the savings by adding, "This is an annual cost avoidance of nearly $44,000 when benefits and other carrying costs are included. It is important to note that we are able to quantify this improvement after being live for less than 90 days. In all likelihood, our staff will get even better at using the tools that RamQuest provides, and realize even further efficiencies and savings."

So where did the time savings come from? AllShore explained to RamQuest that the biggest areas of improvement are in the time necessary for document production, HUD preparation, and most noticeably in the time saved dealing with "revising, correcting, and re-sending things," Davis states. "This activity is inevitable in every transaction. But, between the PaperlessCloser and FileScan Plus! features, we realize a huge pick-up in efficiency when dealing with those workload items."